Shipping-policy

Chefee Agro India Private Limited  is committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on our website.

1) Shipping Locations

Currently, we ship orders across India.

If your delivery location is not serviceable by our courier partners, we will contact you and may cancel/refund the order.

2) Order Processing Time

All orders are processed within 1 to 2 business days after successful payment confirmation.

Orders are not processed/shipped on:

  • Sundays

  • Public holidays

3) Estimated Delivery Time

Delivery timelines may vary depending on your location.

Typical delivery timelines:

  • Metro Cities: 2 to 5 business days

  • Other Cities/Towns: 3 to 7 business days

  • Remote Areas: 5 to 10 business days

⚠️ Delivery time is an estimate and may change due to courier delays or other external factors.

4) Shipping Charges

Shipping charges (if applicable) are displayed at checkout before you place the order.

We may offer:

  • Free shipping on selected orders

  • Flat-rate shipping

  • Shipping based on weight/location

Shipping charges may change without prior notice.

5) Dispatch Confirmation & Tracking

Once your order is shipped, you will receive a dispatch confirmation via:

  • Email and/or

  • SMS / WhatsApp (if provided)

You will also receive a tracking link/ID to track your shipment.

6) Delivery Partner

We ship orders through trusted third-party courier/logistics partners.

Delivery timelines depend on courier service performance, location, and serviceability.

7) Delivery Attempts

Courier partners usually make 2 to 3 delivery attempts.

If the order is not delivered due to:

  • Customer unavailable

  • Incorrect address

  • Wrong phone number

  • Customer refusal

then the order may return to origin (RTO). In such cases, reshipping charges may apply.

8) Address & Contact Details

Customers must ensure that the shipping address, pin code, and phone number entered at checkout are correct.

Chefee is not responsible for delivery failure due to incorrect details provided by the customer.

9) Delayed Delivery

Sometimes delivery may get delayed due to:

  • Weather conditions

  • Natural disasters

  • Strike/lockdown

  • Courier partner issues

  • Festival season heavy load

  • Remote area service issues

We request customers to cooperate in such situations.

10) Damaged / Open Package

If your package looks:

  • Open

  • Leaking

  • Torn

  • Damaged

Please do not accept the delivery and contact us immediately.

If you accept a damaged package, it will be considered delivered in good condition and may not be eligible for claims.

11) Missing Items

If any item is missing from your order, please contact us within 48 hours of delivery with:

  • Order ID

  • Photos of package

  • Unboxing video (if available)

We will investigate and assist you accordingly.

12) Cash on Delivery (COD)

If COD is available on our store, it will be shown at checkout.

COD availability depends on:

  • Location

  • Order value

  • Courier partner serviceability

We reserve the right to enable/disable COD at any time.

13) Contact Us

If you have questions regarding shipping or delivery, you can contact us:

Email: chefeeagroindiaweb@gmail.com
Address: Sector 61 phase 7, basement Booth No- 233, Sahibzada Ajit Singh Nagar, PB, 160062, IN